Trust and safety

Report fraud or abuse.

If a business is using HansaPay to scam, mislead or harm people, we want to know. Reports can be anonymous, and every one is reviewed.

Charged without your permission? Tell us here first. We can usually refund an unauthorised payment faster than a bank dispute, and we act on the merchant at the same time. If you think your card details have been stolen, call your bank as well so they can block the card.

What are you reporting?

Fraud or a scamA business took payment and didn't deliver, or misled you.Phishing or impersonationSomeone is pretending to be HansaPay or another business.Prohibited goods or servicesA business is selling something that breaks our acceptable use policy.A charge I didn't makeA HansaPay merchant charged your card without permission.Something elseAny other misuse of HansaPay.

Website, payment link or business name

For example pay.hansapay.io/l/… or the name on your card statement.

Date of transactionOptional

Amount and currencyOptional

What happened?

Include anything that helps us investigate. Don't include full card numbers.

Your emailOptional

Leave blank to report anonymously. We'll only use it to follow up on this report.

I confirm this report is accurate to the best of my knowledge.